Our company
Tourism Transport Limited owns and operates the Super Shuttle Passenger Transport System of New Zealand and Custom Transfers & Tours - its business class service.
Super Shuttle fulfils a unique role in the tourism, travel and passenger transport industries in New Zealand. It is the only nationwide airport ground transport service provider, providing continuity of service in 10 key centres. The Super Shuttle system is a key part of New Zealand's travel and tourism infrastructure, interfacing with airports and airlines across the country.
The company is dedicated to building on Super Shuttle's service and to leading the market through innovation and quality service. We provide a convenient, friendly, affordable and efficient airport transfer alternative to expensive taxis that is the smart choice for air travellers across New Zealand.
Tourism Transport Limited is a private company with its head office in Auckland. The company manages the business nationally through five regional offices in Hamilton, Rotorua, Wellington, Christchurch and Queenstown.
Our driving team
Collectively the Super Shuttle franchisee owner-operators and drivers have a wealth of experience and knowledge of airport ground passenger transport services. Many of our operators have been in the business for a number of years and a few since the airport shuttle industry was first established by Super Shuttle in the late 1980s.
Our drivers distinguish themselves through their standards of presentation, quality of service and professionalism. Without exception our driving team enjoy their work and can be relied upon to service our customers with care and attention.
Our staff
The Super Shuttle reservations, dispatch and accounts teams are dedicated to delivering a quality experience to our customers. They come from a range of backgrounds and all share the enjoyment of the dynamic travel and tourism industries. The Super Shuttle shared ride service is unique in New Zealand and requires a strong team approach to making it happen for every flight, every day 24/7. We are proud of our staff and their commitment to quality, service and innovation.
History
Super Shuttle started the airport shuttle industry in Auckland in 1989 when the small passenger transport industry was deregulated. The brand offered a value based, airport focussed, door-to-door service that was an alternative to expensive taxis and that was much more convenient than a bus.
Durung the first two years of operation, Super Shuttle continued to refine it's pioneering shared ride service - leading the market with it's shared ride fixed pricing that enabled further discounts for small groups travelling together. The Auckland Super Shuttle service proved to be hugely popular with the travelling public with its convenient, cost effective tourism transport service focussed on getting people to and from the airport.
The early 1990's saw the wider travelling public of New Zealand embrace the new service and Super Shuttle quickly expanded into Wellington and Christchurch and then into New Zealand's main regional airports.
Super Shuttle wanted to provide a market leading service during this expansion phase and realised that this could be achieved through contracting owner driver franchisees. Super Shuttle was one of the first franchise systems in New Zealand and enjoys great success under this structure today.
In 1996, Super Shuttle purchased then competitor, Johnston's Shuttle Link.
In 1998, Super Shuttle business was purchased by Tourism Transport Limited - owner of the premium minicoach and limousine transfer and touring brand - Custom Transfers & Tours.
During the late 90's and early 00's, the company embarked upon a total restructure of the business combining the Super Shuttle and Johnston's Shuttle Link brands, rebranding Super Shuttle and Custom Transfers & Tours and overhauling the company's brand presentation, service standards, business structure and back office systems. During this time, Super Shuttle designed and installed New Zealand's first (and only) national reservations computer for ground airport transfer bookings.
In 2005 Super Shuttle introduced a world first with its innovative and market leading eDispatch. eDispatch is a mobile phone based dispatch and ticketing system and utilises GPRS data technology and customised software operated in conjunction with Windows CE/Mobile 5 equipped mobile phone handpieces. This innovation significantly enhances service levels to the travelling public.
2006 - Super Shuttle launches its online website and for the first time offers the travelling New Zealand public the opportunity to book metropolitan transfers in 10 main centres online.
2006 - Super Shuttle introduces Cisco Voice Over Internet Protocol telephone system, enabling one "virtual office" nationwide.